batpk Privacy Policy

batpk operates the online casino and sports betting platform accessible at batpk.pro (the "Platform"). For the purposes of this Privacy Policy, batpk is the data controller — meaning we determine the purposes and means by which your personal data is processed.

batpk operates under international gaming licensing standards and maintains data protection practices consistent with globally recognised frameworks for the protection of personal information. Our platform is specifically designed to serve English-speaking players in Pakistan, with all transactions denominated in Pakistani Rupees (PKR) and payment methods tailored to the Pakistani market, including JazzCash, EasyPaisa, and major Pakistani banks.

For any privacy-related query or to exercise your data rights, you may contact our Data Protection team at: [email protected]

batpk collects personal data in several ways: directly from you when you register and use the Platform; automatically through your use of the Platform (technical and behavioural data); and from third parties such as identity verification providers and payment processors where necessary. The categories of personal data we collect include:

2.1 Registration & Identity Data

2.2 Financial & Transaction Data

2.3 Gaming & Behavioural Data

2.4 Technical Data

2.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any documentation you attach. These records are used for dispute resolution, quality assurance, and compliance purposes.

batpk processes your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with reasonable notice.

batpk processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to deliver the services you signed up for — including account management, game access, and processing PKR transactions — is carried out on the basis that it is necessary to perform our contract with you.
• Legal Obligation: KYC identity verification, AML transaction monitoring, and record-keeping for regulatory compliance are carried out because batpk is legally obligated to do so under applicable international gaming and financial regulations.
• Legitimate Interests: Fraud detection, platform security, abuse prevention, and responsible gaming monitoring are conducted on the basis of batpk's legitimate interests in maintaining a safe and fair gaming environment, provided those interests are not overridden by your rights.
• Consent: Where we process your data for purposes that are not strictly necessary (such as optional marketing communications), we will obtain your explicit prior consent. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.

batpk uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to gather aggregated analytics that help us improve the platform experience for Pakistani players.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to operate. They enable secure login sessions, maintain your account state during navigation, and prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language, display settings, and responsible gaming reminders — so you do not need to reconfigure them on each visit.
• Analytics Cookies: These collect aggregated, anonymised data about how players navigate the Platform (pages visited, session duration, feature usage). This data is used internally to improve the platform and does not identify you personally.
• Security Cookies: These assist our fraud detection systems by identifying unusual patterns in device or IP behaviour that may indicate unauthorised access attempts or multi-account creation.

5.2 Managing Cookies. You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your batpk account. Instructions for managing cookies are available through your browser's help documentation.

batpk does not sell your personal data. We share your data only where it is strictly necessary to operate the Platform, comply with legal obligations, or protect the safety and integrity of the gaming environment. The categories of recipients with whom we may share your data are:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other payment service providers receive the financial data necessary to process your PKR deposits and withdrawals. These providers process data as independent data controllers under their own privacy policies.
• KYC & Identity Verification Providers: batpk uses accredited third-party identity verification services to verify your CNIC or passport and confirm your 21+ age requirement. These providers receive your identity documents and liveness check data and are contractually bound to process it solely for verification purposes.
• AML & Fraud Screening Services: Transaction monitoring and sanctions screening are carried out with the assistance of specialised compliance technology providers. Data shared with these providers is limited to what is necessary for the screening function.
• Game Software Providers: The casino game studios and sports data providers whose content is available on the Platform receive limited technical and gaming data necessary to deliver and audit game rounds. They do not receive your identity or financial data beyond what is required for game integrity purposes.
• Legal & Regulatory Authorities: batpk will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where required to do so by law, court order, or binding regulatory directive.
• Professional Advisors: Our legal, accounting, and audit advisors may access personal data on a strictly confidential basis where required to provide professional services to batpk.

All third-party service providers who process personal data on batpk's behalf are bound by data processing agreements that require them to maintain data security standards no less protective than those described in this Privacy Policy.

As batpk operates as an international gaming platform, your personal data may be processed in countries outside of Pakistan, including the jurisdiction in which batpk holds its gaming licence and the locations of our third-party service providers' data centres.

Where personal data is transferred internationally, batpk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:

• Standard contractual data protection clauses included in agreements with all third-party processors.
• Transfer to countries that have been assessed as providing an adequate level of data protection by relevant international authorities.
• Technical safeguards including encryption in transit and at rest regardless of the processing location.

You may request further information about the specific safeguards applicable to your data transfers by contacting our data protection team at [email protected].

batpk retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply:

On expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

As a data subject, you hold the following rights with respect to the personal data batpk holds about you. To exercise any of these rights, submit a written request to [email protected] from your registered email address. batpk will respond within 30 days of receiving a verified request.

batpk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS 1.2+): All data transmitted between your device and the batpk platform is encrypted in transit using current TLS standards. HTTPS is enforced across all Platform pages and API endpoints.
• AES-256 Encryption at Rest: Personal data, identity documents, and financial records stored in batpk's databases are encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data using a dedicated key management system.
• Multi-Factor Authentication: Administrative access to systems holding personal data requires multi-factor authentication. Player accounts are offered additional security features including login notifications and session management.
• Role-Based Access Controls: Access to personal data within batpk's internal systems is restricted by role. Employees can only access the data categories that are necessary for their specific job function. All access is logged and regularly audited.
• Intrusion Detection & Monitoring: batpk operates 24/7 security monitoring of its platform infrastructure to detect and respond to potential security incidents. Anomalous access patterns trigger automated alerts for review by our security team.
• Vulnerability Management: batpk conducts regular security assessments and penetration testing of the Platform. Identified vulnerabilities are triaged and remediated according to a defined severity-based patching schedule.
• Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights, batpk will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

The batpk Platform is strictly prohibited to individuals under the age of 21 years. batpk does not knowingly collect personal data from anyone under 21. This is not merely a terms condition — it is a hard operational requirement enforced through KYC identity and age verification before any withdrawal is processed.

If batpk discovers or has reasonable grounds to suspect that an account has been registered by or on behalf of an individual under 21, that account will be closed immediately. Any balance in the account will be returned at deposit value (not inclusive of winnings accrued), and a formal report may be made to relevant authorities where underage gambling activity is suspected.

If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately at [email protected]. We will investigate and close the account promptly. We also encourage parents to make use of independent internet filtering and parental control tools to restrict access to gambling sites on shared devices.

batpk's responsible gaming programme relies on the processing of your gaming behavioural data to identify patterns that may indicate problem gambling, to apply the responsible gaming tools you activate, and to enforce self-exclusion and deposit limit restrictions.

The following responsible gaming data processing activities are carried out in batpk's and your legitimate interests:

• Monitoring cumulative session duration, loss velocity, and deposit frequency to identify players who may benefit from a responsible gaming check-in.
• Storing and enforcing self-exclusion records to prevent excluded players from re-registering on the Platform during their exclusion period.
• Retaining deposit limit settings and cooling-off period activations and applying them consistently across all device sessions.
• Recording reality check acknowledgements and session reminder interactions for compliance audit purposes.

Self-exclusion records are retained for the duration of the exclusion period plus five years to comply with responsible gaming obligations and to prevent the circumvention of exclusion orders. This retention is mandatory and cannot be waived by a data erasure request during the active exclusion period.

For more information on the responsible gaming tools available to you on the batpk Platform, please visit our Responsible Gaming page.

batpk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or Platform features. When we make material changes to this policy, we will notify registered players via email to their registered address and by displaying a prominent notice on the Platform for a minimum of 30 days prior to the changes taking effect.

Minor or administrative changes (such as corrections of typographical errors or clarifications that do not alter the substance of the policy) may be made without prior notice, but the "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the batpk Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made, you must stop using the Platform and may request account closure by contacting [email protected]. Closing your account does not affect the lawfulness of any data processing carried out prior to closure, nor does it override mandatory retention obligations described in Section 8.

We recommend that you review this Privacy Policy periodically, particularly when we notify you of an update, to remain informed about how batpk protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way batpk is handling your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] — please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 directly on the batpk Platform for general enquiries.
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 calendar days of receipt of a verified request.

If you are not satisfied with batpk's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or the gaming regulator in the jurisdiction under which batpk operates. Details of the applicable regulatory authority will be provided in response to your initial complaint if escalation becomes necessary.